Eventos de Chamada

Os eventos de chamada possibilitam avisar o RD Station sempre que um contato termina uma ligação.

Evento de Chamada Concluída

O RD Station Marketing considera o valor do atributo event_type CALL_FINISHED como identificador do evento customizado. Esse evento é registrado sempre que uma chamada é concluída.

POST https://api.rd.services/platform/events

Request body parameters

Field	Type	Required	Description
event_type	String	true	The event type that diferentiates the event. For the call finished event it should be sent as "CALL_FINISHED".
event_family	String	true	The family of the event for processing purposes. It currently accepts only "CDP" as valid option.
name	String	false	Lead name
email	String	true	Lead email
company_name	String	false	Lead's company name
company_site	String	false	Lead's company website
job_title	String	false	Lead's job title
personal_phone	String	false	Leads phone (phone of the person who answered the call)
call_user_email	String	false	Caller email
call_from_number	String	true	Number of Call Tracking
call_started_at	Timestamp	false	Call starting time. Must be in RFC 3339 datetime format (example: '2019-03-15T15:00:00.05Z').
call_duration	String	false	Call duration, in seconds.
call_type	String	false	Call type. Inbound or Outbound
call_status	String	true	Call status.
call_status_description	String	false	Call status complement. This could be the name of the recipient, a personalized message or "Off"
call_phone_type	String	false	Phone type. Mobile or comercial.
call_carrier	String	false	Carrier name
call_record	String	false	Call recording URL
legal_bases	Array of Objects	false	Legal Bases of the contact.

Request body example

{
  "event_type": "CALL_FINISHED",
  "event_family":"CDP",
  "payload": {
    "name": "John Doe",
    "email": "[email protected]",
    "company_name": "Acme Inc",
    "company_site": "http://www.acme.inc",
    "job_title": "CEO",
    "personal_phone": "+5511912341234",
    "call_user_email": "[email protected]",
    "call_from_number": "+551112341234",
    "call_started_at": "2019-03-15T14:53:42.928Z",
    "call_duration": "58",
    "call_type": "Inbound",
    "call_status": "in_progress",
    "call_status_description": "n/a",
    "call_phone_type": "Mobile",
    "call_carrier": "Vivo",
    "call_record": "http://wwww.mycompany.com/calls/c9266675-f484-44a7-9ad1-e43a080a8545",
    "legal_bases": [
      {
        "category": "communications",
        "type": "consent",
        "status": "granted"
      }
    ]
  }
}

Legal Bases

Field	Type	Valid Params
category	String	communications
type	String	pre_existent_contract, consent, legitimate_interest, judicial_process, vital_interest or public_interest
status	String	granted or declined